Men's Grooming & Skin Care - Profile™ for Men

Shipping

Standard Shipping (3 to 5 business days from ship day. US Only)
Express Shipping (2 business days from ship date. US Only.)

Order Processing

Orders received Monday through Friday will be processed within 24 hours of receipt. (Processing time does not include weekend days or holidays)
Orders placed on Saturday and Sunday will be processed on the following Monday.
Orders placed with Priority shipping (Overnight or 2nd Day Service) will be processed the same day if received by 10:30 AM, CST (excluding weekends).
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

Returns Policy

1 You can return unused or unsatisfactory Products bought on this Website by mail within 30 days of your Order date.

2 Please send back your Products to us in their original condition, in the original packaging with the appropriate purchasing documentation. Failure to do this may result in delays in processing any exchange or refund.

3 All costs associated with the return of Products are the sole responsibility of you except in the case that we reasonably determine that the returned Products were defective or unsatisfactory at the time the risk of loss passed to you as provided in Section 9 below.

Refunds Policy

1 If you return a Product to us, we may elect to either reimburse you or exchange the returned Product for replacement Product. Those are your sole remedies for any dispute regarding Product purchased from the Website.

2 We will reimburse to you an amount (the “Refund”) equal to the sum of payments we received from you relating to the Product(s) being returned, including the costs of delivery allocable to such Product(s) (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us—which will not be refunded).

3 We may make a deduction from any Refund in an amount reasonably equivalent to the loss in the value of any Products you returned, if the loss is the result of damage or other loss caused by the way you handled the Products.

4 We are entitled to make any Refund using the same means of payment as you used when you purchased the Products or by any other means to which you otherwise agree.

5 We may withhold any Refund or exchange until we have received the Products back and you are not entitled to any Refund or exchange unless and until you have returned defective Products to us.

6 If you return a Product for any reason other than a material defect in the Product, we are entitled to reject your return and we may notify you of whether your return is being accepted and whether you will receive any Refund or exchange via email within a reasonable period. If your return is rejected we have no obligation to ship (or pay for shipment of) the returned Product to you, even if we are not going to be providing a Refund or exchange. Refunds or exchanges will be processed within [30] days of the day you return the Product to us.

Shipping FAQ

What are my Order Processing expectations?

Orders received Monday through Friday will be processed within 24 hours of receipt. (Processing time does not include weekend days or holidays)
Orders placed on Saturday and Sunday will be processed on the following Monday.
Orders placed with Priority shipping (Overnight or 2nd Day Service) will be processed the same day if received by 10:30 AM, CST (excluding weekends).
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

What are shipping charges and delivery timing?

FREE Standard Shipping for orders more than $100
$7.00 for Standard Shipping (3 to 5 business days from ship day. US Only)
$20.00 for Express Shipping (2 business days from ship date. US Only.)
$35.00 for Overnight Shipping (US Only)

$20.00 for Standard Shipping to Canada (5 to 7 business days from ship date)

How are orders shipped?

All orders, unless priority shipment is specified, will ship USPS.

Do I receive a shipping confirmation?

An email with shipping confirmation and tracking number will be sent when the order is on its way.

Can an order be shipped to Canada?

Yes, we are pleased to be able to ship to Canada.

Is there International shipping opportunities?

At the present time, PROFILE™ does not ship to addresses outside the 50 United States and U.S. territories.

Product FAQ

Why did Rob Lowe develop PROFILE™?

Rob developed PROFILE™ to provide men everywhere high performing grooming products designed specifically for them, generating hassle-free, lasting results. Rob has had experts on the set with him helping him to look and feel his best for four decades, and has learned what works for him. He took that process, combined some steps, and created others, to make grooming quick and easy for all men. Rob believes every man should have access to what he needs to maximize his potential and put his best face forward.

Why are R3 ingredients important?

PROFILE™ R3 ingredients deliver specific results for all men. The R3 ingredients are provided at tested levels in concentrated formulas so they work hard to give men what they need.

R3 ingredients:

• Rescue skin from daily damage by soothing and calming the skin from the results of shaving and daily wear and tear.

• Restore skin to transform it to the perfect balance of hydrating and moisturizing for a youthful, invigorated look.

• Renew skin with anti-aging benefits that help ease the visual signs of aging by reenergizing and rebuilding skin to lift, firm, reduce wrinkles and protect against future damage.

Why does PROFILE™ avoid adding water to a formula?

With PROFILE™ products every ingredient in a formula is added for a specific reason to drive results. Water will never be a primary ingredient and therefore will never appear alone on the ingredient label - which is the case for many other major brands in men’s grooming. If there is a tested ingredient blend that has water in the base, water will be listed as part of the blend on the label to ensure the ingredient blend performs as tested.

What are Eco Cert Selected Ingredients?

Eco Cert Selected Ingredients are ingredients with clinically proven therapeutic activity. This means all ingredients are sustainable, traceable, non GMO, biodegradable and have a low carbon footprint. These actives are also non-allergenic and have not been tested on animals.

Are any PROFILE™ products animal tested?

No. PROFILE™ does not test products on animals - ever!

What does Toxic Free Certified represent?

The core philosophy rooted in Toxic Free products is two-fold. First, products must “Do No Harm”. Second, products must perform equal to or better than their chemical counterparts. A true Toxic Free formula uses non-emulsifier and non-preservative systems to help slow down the aging of skin and create younger-looking skin.

What are Biomimetic ingredients?

Biomimetics are scientifically developed ingredients that are inspired by nature. These natural ingredients mimic biochemical processes in the skin to help create youthful skin.

What are Moisture Magnets?

Saccharide Isomerate (Moisture Magnets) are a unique skin-identical carbohydrate complex that attracts to water and absorbs it, like sugar. Moisture Magnets create instant hydration and deep hydration for healthier skin.

What is the “Youth Gene”?

The “Youth Gene” is derived from clinically tested Peptides. “Youth Genes” provide optimal skin firming and restoration by helping to boost the collagen level in skin. Natural collagen levels drop after the age of 20 and continue to decrease with time. Fortunately, it is possible to reduce the signs of aging with natural, noninvasive methods using the “Youth Gene” to help boost collagen.

Why is the shave gel also offered as the shaving enhancer?

A quality shave gel is key to a smooth, close shave. A gel provides superior slip to lift hair, decrease surface tension and maintain a barrier to reduce nicks and cuts. The moisture from the gel also helps restore the moisture shaving can strip away.

Are the products for all skin types?

Yes. All products are dermatologist tested for safety and to avoid skin irritation. In addition, all products are Toxic Free Certified so men can feel confident that no harsh chemicals or preservatives are included.

Are there fragrances in PROFILE™ products?

Rob Lowe personally developed a natural based scent in collaboration with a leading fragrance house for ACTION Rehydrating Cleanser and RECHARGE Age Combating Post Shave Serum to enhance the product experience. All other products are fragrance free.

Is the packaging recyclable?

The packaging is comprised of multi-layer materials for maximum product formula performance. The individual components are recyclable when disassembled.

YOUR PRIVACY IS IMPORTANT TO US

www.profile4men.com is operated by Profile 4 Men, LLC, a Florida limited liability company. We may at any stage collect customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. Part of our operation of this website involves interaction that sometimes involves information about you that is collected and used in the operation of the website and our network systems. This privacy policy explains what type of information is collected and what we do with that information. This policy describes the ways we collect, store, use, and protect your personal information. You accept the terms and conditions of this Privacy Policy when you use our website or any features, technologies, or functionalities offered by us on our website, application or through any other means. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.

INFORMATION WE COLLECT ABOUT YOU

Any personal information you provide to us is maintained on secure servers and our internal systems. We collect information sent to us by your computer, mobile phone or other access device when you use our website, including but not limited to, when you place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, participate in a contest, promotion or survey, or join our social networking sites. This information may include, but is not limited to, identifier, name and type, operating system, domain and host, Internet Service Provider information, anonymous site statistical data, CPU speed and efficiency, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website, as well as information that you voluntarily provide to us in the course of visiting our website, such as your contact information – for example, your name, email address, billing and shipping addresses and phone number, and organization, Skype ID and other similar information. Personally identifiable information that you voluntarily submit is collected only with your knowledge and active participation.

HOW WE COLLECT INFORMATION ABOUT YOU

When you use our website, we collect information about your transactions and your other activities on our website, application, or when using the website and we may collect information about your computer or other access device in the course of operating and monitoring our systems.

You also may choose to provide us with access to certain personal information stored by third parties such as social media sites (like Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorizations provided to that site.

In order to help protect you from fraud and misuse of your personal information, we may collect information about your use and interaction with our website or applications. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity that may affect the availability of our website services or the experience of other users.

Finally, we may collect additional information from or about you in other ways such as contacts with our customer support team or results when you respond to a survey and from interactions with our contact portal.

HOW WE USE THIS INFORMATION

When you provide your email address during checkout, it will be used to process transactions and send notices about your transactions, such as sending order confirmations and shipping status email updates. A record of your order (including your details) will be kept so we can assist you with returns/exchanges if that need should arise.

If you communicate via email with our customer service representatives, the information you convey will be kept to respond to your requests and serve you better.

When entering a contest, sweepstakes, promotion or survey, you may be required to provide certain personal information so we can notify winners and/or fulfil promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated.

We never rent or sell your information to other companies for their marketing purposes without your explicit consent. We may, however, combine your information with information we collect from other companies and use it to improve and personalize our website services, content, and marketing.

Your information may also be used to help us to:

• resolve disputes, collect fees, and troubleshoot problems

• prevent potentially prohibited or illegal activities

• analyse, administer, customize, measure, and improve our customer services and the content and layout of our website and applications

• conduct internal investigations, statistical studies and internal marketing research

HOW WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES

We may share your personal information with:

• Partnering agencies, but they will only have access to the information for their employees.

• Companies that we plan to merge with, acquire, or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)

• Law enforcement, government officials, or other third parties when:

o we are compelled (or believe in good faith that we are compelled) to do so by law, government request, subpoena, court order or similar legal procedure; or

o we need to do so to comply with law or credit card rules; or

o we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate abuses of our website.

• Other third parties with your consent or direction to do so.

We will not sell or rent any of your personal information to third parties for their marketing purposes and will only share your personal information with third parties as described in this policy.

CUSTOMIZED ADVERTISING

Advertisements displayed to you on our websites and elsewhere on the Web may be customized to your interests and preferences, based on information learned about you as you use our websites and the Web in general.

If you do not want to participate in this, delete your cookies (there is more discussion of them below) from your browser’s preferences.

MARKETING EMAIL COMMUNICATIONS

At various points on our website, you have the option to join our VIP program list and receive information about our products, services and offers. Also, if you provide us with your email address when you place an order, make a customer service inquiry, opt-in to receive our emails, shop online or participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our VIP program and receive marketing or promotional information from us.

If you do not wish to receive our marketing emails, you may opt-out by clicking on the unsubscribe link found at the bottom of all marketing emails.

Please be aware that it can take up to 10 business days to remove you from our marketing email lists.

COOKIES AND WEB BEACONS

When you access our website or content or use our applications, we or companies we work with, may place small data files called cookies or pixel tags on your computer or other device.

Cookies are small data files that are automatically stored on your computer when you visit our websites. Cookies are used to track the pages of the websites you’ve visited and do not retain any personally identifiable information such as your name, address or any financial information, though it will, at a minimum, indirectly reveal your internet activities. We may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, monitor and maintain information about your use of our websites, to customize our website services, content and advertising, to measure promotional effectiveness, to collect information about your computer or other access device to mitigate risk to our system, and to help prevent fraud and promote trust and safety. By using our websites, you consent to our placement of cookies on your computer.

We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you close your browser. Persistent cookies remain on your browser until you erase them or they expire.

Web beacons are small strings of code that are placed in a web page or in an email message. They are sometimes called “clear GIFs” (Graphics Interchange Format) or “pixel tags”. Web beacons are most often used in conjunction with cookies to track activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit. When used in an email, Web beacons enable us to know whether you have received the email.

We also use Local Shared Objects, commonly referred to as “Flash cookies”, to help ensure that your security is not compromised, to spot irregularities in behaviour to help prevent fraud and to support our sites and services.

You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website. The help section of most browsers or browser add-ons provides instructions on blocking, deleting or disabling cookies.

You may encounter cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and our Privacy Policy does not cover their use.

Third parties that link on this site may use cookies or collect other information when you go to their site. We do not control the collection or use of your information by these organizations. You should contact these organizations directly if you have any questions about their collection or use of information about you.

HOW WE PROTECT AND SECURE PERSONAL INFORMATION

The security of your information is very important to us. We store and process your personal information on our computers in the US and potentially elsewhere in the world where our facilities or our service providers are located and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable United States federal and state regulations. We use computer safeguards such as firewalls and employing the latest version of Secure Socket Layer (SSL) Technology to encrypt all sensitive information providing you with the safest, most secure shopping experience possible data encryption. We enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfil their job responsibilities.

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been rendered anonymous so that it does not identify a specific user.

HOW WE SHARE PERSONAL INFORMATION TO PROCESS PAYMENTS

To process your payments, we may share some of your personal information with the service providers that process that payment. We have requested that such service providers not use your information to market their services to you unless you have agreed to it. If an attempted payment fails, or is later invalidated, we may also provide the service provider or any payment service providers with details of the unsuccessful payment.

We work with third parties, including financial institutions, to enable them to accept or facilitate payments from you using our website. In doing so, a third party may share information about you with us. Please note that payment service providers have their own privacy policies, and we may not be held responsible for their operations, including, but not limited to, their information practices. All such third parties are independently responsible to monitor and disclose to you their privacy policies.

Other than as described herein, we will not disclose your credit card number or bank account number to anyone, except with your express permission or if we are required to do so to comply with a credit card rules, subpoena or other legal process.

When processing payment on-line via credit card, we facilitate processing services through VeriSign and BANK. As described above, your personal information is encrypted during data transport. Although we take reasonable security precautions regarding your personal information collected from you, because of the open nature of the Web, we cannot guarantee that any of your personal information stored on our servers or on those of such third parties, or transmitted to or from our website, will be free from unauthorized access or disclosure. Therefore, we disclaim any liability for any theft or loss or unauthorized access, disclosure or damage to, or interception of any data communications and/or personal information. By using our website, you acknowledge that you understand and agree to assume these risks.

CORRECTING INFORMATION

We encourage you to correct any inaccuracies in personal information that has been previously provided to us. You may correct or update your information by contacting us as provided further below.

HOW YOU CAN CONTACT US ABOUT PRIVACY QUESTIONS

If you have questions or concerns regarding this policy, you should contact us by using this form or writing to us at SUPPORT@PROFILE4MEN.COM, ATTN: CUSTOMER SERVICE.

Profile 4 Men, LLC – Online Terms and Conditions of Sale
1. Introduction

1.1 The website at www.profile4men.com (the “Website”) is operated by Profile 4 Men, LLC (the “Company”), a Florida limited liability company in 800 Vanderbilt Beach Road, Naples, Florida 34108.

1.2 For any questions please contact our customer service center via email at support @profile4men.com

1.3 References to “we”, “us”, “our” and “Seller” in these terms refers to the Company and, to the extent of protections provided by indemnifications, releases, covenants to hold harmless, and other similar rights, such references shall include the Company’s, members, managers, employees, contractors, and other agents.

1.4 References to “you”, “your” or similar words used in these terms refers to the individual consumer shopping for, ordering, or entering into a Contract to purchase Products on the Website or otherwise using the Website.

2. Terms and Conditions

2.1 These terms and conditions govern:

(a) The terms and conditions upon which we sell and supply any products (“Products”) identified on our Website;

(b) The terms and conditions upon which you may use the Website.

2.2 Please ensure that you read these terms and conditions of sale and use (the “Terms”) carefully before you place an Order, purchase a Product, or start to use the Website.

2.3 By placing an Order, purchasing a Product, or using our Website, you indicate that you accept the Terms and that you agree to abide by them. If you do not agree to the Terms, please refrain from placing any Orders, purchasing any Products, or using our Website.

2.4 Any sale of Products via the Website will be governed by these Terms. You may wish to print a copy of these Terms and retain them for your records.

3. US

This Website is only intended for use by people resident in the United States of America (the “US”).

4. Purchase of Products

4.1 By placing an order on our Website (an “Order”) you warrant and represent that you are:

(a) legally capable of entering into binding contracts;

(b) at least 18 years old;

(c) resident of the US;

(d) accessing the Website from the US; and

(e) agreeing to be bound by these Terms.

5. Formation of Contract

5.1 After placing an Order you will receive an email from us acknowledging that we have received your order (“Order Acknowledgement”). This does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email that confirms that the Product has been shipped (“Shipping Confirmation”).

5.2 The contract (“Contract”) between us will only be formed when we send you the Shipping Confirmation and will only relate to those Products for which shipping has been confirmed in the Shipping Confirmation. The terms and conditions of the Contract will include those contained in your Order, as modified by the Order Acknowledgement and Shipping Confirmation, and subject, in all instances, to these Terms (including any policies or other documents or provisions referenced in these Terms). We will not be obliged to supply any Products which may have been part of your Order until such Products have been expressly confirmed in a Shipping Confirmation. You should check all emails, including the Order Acknowledgement and the Shipping Confirmation, and ensure that the details in such emails are consistent with your intentions in placing your Order. Such Order Acknowledgement and Shipping Confirmation will become part of the Contract and will be deemed to amend your Order to the extent inconsistent therewith.

5.3 Non-acceptance of an Order may be a result of one of the following:

(a) The Product that you ordered being unavailable from stock;

(b) Our inability to obtain authorization for your payment;

(c) The identification of a pricing or Product description error;

(d) You not meeting the eligibility criteria set out in these Terms; or

(e) Any other reason in our sole discretion.

Without limitation, we reserve the right to reject or otherwise refuse to accept any Order for any reason or no reason at all and no Order shall be deemed accepted unless and until (and only to the extent that) we provide an Order Acknowledgement and Shipping Confirmation regarding the subject matter of the Order.

5.4 If there are any errors in your order, or if you require further information, please contact our customer service center via email at support @profile4men.com

6. Returns Policy

6.1 You can return unused or unsatisfactory Products bought on this Website by mail within 30 days of your Order date.

6.2 Please send back your Products to us in their original condition, in the original packaging with the appropriate purchasing documentation. Failure to do this may result in delays in processing any exchange or refund.

6.3 All costs associated with the return of Products are the sole responsibility of you except in the case that we reasonably determine that the returned Products were defective or unsatisfactory at the time the risk of loss passed to you as provided in Section 9 below.

7. Refunds Policy

7.1 If you return a Product to us, we may elect to either reimburse you or exchange the returned Product for replacement Product. Those are your sole remedies for any dispute regarding Product purchased from the Website.

7.2 We will reimburse to you an amount (the “Refund”) equal to the sum of payments we received from you relating to the Product(s) being returned, including the costs of delivery allocable to such Product(s) (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us—which will not be refunded).

7.3 We may make a deduction from any Refund in an amount reasonably equivalent to the loss in the value of any Products you returned, if the loss is the result of damage or other loss caused by the way you handled the Products.

7.4 We are entitled to make any Refund using the same means of payment as you used when you purchased the Products or by any other means to which you otherwise agree.

7.5 We may withhold any Refund or exchange until we have received the Products back and you are not entitled to any Refund or exchange unless and until you have returned defective Products to us.

7.6 If you return a Product for any reason other than a material defect in the Product, we are entitled to reject your return and we may notify you of whether your return is being accepted and whether you will receive any Refund or exchange via email within a reasonable period. If your return is rejected we have no obligation to ship (or pay for shipment of) the returned Product to you, even if we are not going to be providing a Refund or exchange. Refunds or exchanges will be processed within [30] days of the day you return the Product to us.

8. Availability and Delivery

8.1 Although we endeavour to complete delivery within 7 business days, delivery times may vary and we do not guarantee delivery by any particular date. All deliveries can be tracked online and this tracking information will be sent to you in the Shipping Confirmation once your Products have left our warehouse. However, no such tracking information shall be deemed a representation or warranty that delivery will be completed by any particular time.

8.2 If you order multiple items, these may be dispatched in separate packages and may arrive at different times. If this occurs, please refer to the applicable Shipping Confirmation and tracking information and, in any event, wait at least one extra day for the remaining Products to arrive before contacting us with a delivery inquiry.

8.3 It is your responsibility to ensure correct delivery details are provided. We are not responsible for reshipping orders that were miss-directed based on incorrect shipping or delivery details that you provided and you will be required to pay any shipping expense arising from incorrect details provided by you.

8.4 Our responsibility to deliver shall be deemed completed when we tender the Products that are the subject of your Contract to the carrier in accordance with your shipping selection, at our docks. The Products are your responsibility (including the risk of any loss or damage) from and after that time.

9. Risk and Title

9.1 The Products purchased from us will be at your risk from the time of delivery. Delivery is deemed to be completed when we tender the Products that are the subject of your Contract to the carrier in accordance with your shipping selection, at our docks. Ownership of the Products passes to you from the time delivery is deemed to be completed as well.

9.2 Risk in relation to Products being returned to us passes from you to us only after you have tendered the returned Products to the carrier to whom we directed you in our return instructions.

10. Price and Payment

10.1 The price of any Products will be as quoted on our Website in United States Dollars from time to time, except in cases of error as reasonably determined by us. Without limitation, we reserve the right to reject an Order based on our determination that the pricing displayed on our Website is incorrect. We are not required to honor pricing indicated on our Website that we determine is erroneous and we reserve the right to cancel any Order if we reasonably determine that the pricing was in error, even after an Order Acknowledgement or Shipping Confirmation has been transmitted.

10.2 Prices on our Website do not always include applicable taxes (including, without limitation, sales taxes). It is your responsibility to confirm the applicability of sales or use taxes and you agree to indemnify, defend, and hold us harmless from and against any Loss arising from the failure to pay or otherwise remit any taxes that are due and owing and that arise out of your transaction with us.

10.3 We may modify our prices at any time, but reductions in pricing will not affect Orders in respect of which we have already sent a Shipping Confirmation, except as otherwise provided herein.

10.4 In order to process your Order, we will need to share your payment details with third party service providers. This will be done in accordance with our privacy policy. By providing us with payment information, you specifically authorize us to share that information with such third parties.

10.5 You must make payment for Products in advance by credit or debit card. We will not credit or debit your card until we tender the Products to a carrier in accordance with your Order.

11. Our Liability

11.1 The Products have a warranty of six (6) months beginning from the date of purchase. This warranty is only that Products will not have material defects in workmanship and materials and is effective only if the Products have been used in accordance with their normal intended use. This warranty is not transferable. THIS WARRANTY CONSTITUTES OUR SOLE LIABILITY TO YOU, AND WE MAKE NO OTHER OR FURTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR WARRANTY OF MERCHANTABILITY. With respect to “consumer products” as defined under the Magnuson-Moss Warranty Act (“MMWA”), the following statements are made: (a) Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. IF ANY IMPLIED WARRANTY IS PROVIDED UNDER THE MMWA, IT IS LIMITED TO THE DURATION OF THE WARRANTY PROVIDED HEREIN. (b) Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. (c) This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

11.2 Without limitation, we have no liability for defects or damages caused by your failure to comply with specific care or other instructions stated in the Product or within the Product’s packaging.

11.3 We are only liable for losses you suffer as a result of us breaching these Terms. Your exclusive and sole remedy on account of, or in respect of, the furnishing of any Products that do not conform to our Contract will be to (a) replacement Product; or (b) Refund, at our sole option. IN NO EVENT WILL WE BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF REVENUE, INTEREST, LOST GOODWILL, INCREASED EXPENSES OF OPERATION, OR OTHER CLAIMS, WHETHER BASED ON CONTRACT, WARRANTY, TORT, OR OTHERWISE.

11.4 In any event, we are not responsible for any indirect Losses of any nature and howsoever arising (whether loss of income, revenue or otherwise), including but not limited to: Loss of income or revenue; Loss of business; Loss of profits or contracts; Loss of anticipated savings; or Loss of data.

11.5 We will take all reasonable care, insofar as it is in our power to do so, to keep the details of your Order and payment secure, but in the absence of gross negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

12. Events Outside Our Control

12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks; and

(f) the acts, decrees, legislation, regulations or restrictions of any government.

12.3 Our performance under any Contract is deemed to be suspended for the period that a Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use reasonable commercial efforts to bring any Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite a Force Majeure Event.

13. Accessing our Site

13.1 Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw, deny access to or modify the service we provide on our Website without notice (see below). We will not be liable if, for any reason, our Website is unavailable at any time or for any period. You have no legal right to use or otherwise access our Website and we reserve the right to exclude any user or preclude any use in our sole discretion.

13.2 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms, and that they comply with the Terms.

13.3 Access to the Website is always subject to these Terms and your use of the Website constitutes your acceptance of these Terms. These Terms can be updated at any time and it is your responsibility to check this page from time to time to ensure you agree with any amendments.

13.4 Access to the Website is only intended for adults. Children should request Orders to be placed by a parent or guardian. You consent to us presuming (and you acknowledge that we may rely on the fact) that any Order we receive was placed by an adult legally competent to enter into the Contract with us.

13.5 Our Website may contain links to other sites on the internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such third party site.

13.6 You must pay, reimburse, indemnify, and hold harmless us and our members, managers, employees, agents, contractors, successors, and assigns from and against any and all claims, suits, actions, assessments, losses, diminution in value, liabilities, taxes, fines, penalties, damages (compensatory, consequential, direct, indirect, and other), costs, and expenses (including reasonable legal fees) (collectively, a “Loss”), including any such Loss that arises in the absence of a third-party claim, in connection with or resulting from your conduct in connection with the Website, other website users, violation of these Terms, or any violation of applicable laws or rights of any other person.

14. Intellectual Property Rights

14.1 We reserve all intellectual property rights to our Website and its contents including, without limitation, written material and images published on it and your access or other use of the Website does not entitle you to any such rights, including, without limitation, protections provided by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the materials on our Website for any purposes without prior written consent of us (or in the case of content displayed by us pursuant to a license from a third party, without consent of our licensors), which consent may be withheld, denied, or conditioned for any reason or no reason at all. We reserve the right to monitor your access and other usage of our Website and to take appropriate action against any person who we believe to be contravening our intellectual property rights or otherwise misusing the Website.

14.2 You may print off one copy, and may download excerpts, of any page(s) from our Website for your personal (and non-commercial) reference only.

14.3 You must not modify any copies (paper, digital, or otherwise) of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. For the avoidance of doubt all proprietary notices, in particular intellectual property notices such as copyright ©, trademark, ™ and ® must be preserved and displayed intact.

14.4 Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.

14.5 If you print off, copy or download any part of our Website in breach of these Terms, your privilege to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

15. Description of Products

15.1 We disclaim all liability and responsibility for any inaccuracies in the description or depiction of any Products and you rely on any such description or depiction at your sole risk.

16. Our Site Changes Regularly

16.1 We endeavor to update our Website regularly, and may change the content at any time without notice. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

17. Information About You And Your Visits To Our Site

We process information about you in accordance with our Privacy Policy, Viruses, Hacking and other Offences

17.1 We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it will not cause damage to your computer or other device used for accessing the Website. It is your responsibility to ensure that the right equipment is available to you in order to use the Website and screen out anything that may damage it.

17.2 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which may be malicious or technologically harmful to us or others. You must not attempt to gain unauthorized access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website in any manner whatsoever, including via a denial-of-service attack or a distributed denial-of service attack.

17.3 We will report any such breach of these provisions to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your privilege to use our Website will cease immediately.

17.4 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

18. Linking To Our Site

18.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it or unfairly compete against us, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

18.2 Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

19. Written Communications

19.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic.

19.2 We will contact you by email or provide you with information by posting notices on our Website. You are deemed to have knowledge and to have received any information that is provided to you on our Website or by email to an address you provided to us.

19.3 For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

20. Waiver and Rights of Third Parties

20.1 If we do not insist upon strict performance of any of your obligations under the Contract or these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. Further, unless expressly stated to the contrary in writing, no waiver of any specific provision of these terms and conditions will be deemed a waiver of future breaches of such provision, nor will a waiver of a specific provision be deemed a waiver of any other provision.

20.2 No person other than a party to this Contract shall have any rights to enforce any term of this Contract.

21. Assignment

You may not transfer any of your rights or obligations under these Terms without our prior written consent. We may transfer any of our rights or obligations under these Terms without your prior written consent.

22. Severability

If any of these Terms or any provisions of the Contract are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

23. Entire Agreement

23.1 The Contract, as defined above, constitutes the entire agreement between us and supersedes any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.

23.2 These Terms supersede any subsequent terms or conditions included with any Order, whether or not such subsequent terms or conditions are acknowledged by us. We reserve the right to make changes to these Terms at any time and by using the Website or placing an Order, you agree to be bound to those changes. The Terms contained herein apply only to direct consumer Orders through our Website. Other orders (including, without limitation, orders by distributors and retailers) are subject to applicable terms and conditions.

23.3 We each acknowledge that, in entering into a Contract, neither of us relies on nor has any remedies in relation to, any statement, representation, assurance or warranty which is not expressly set out in the Order as modified by the Order Acknowledgement and Shipping Confirmation, together with these Terms and any document expressly referred to in them.

23.4 Nothing in this paragraph shall limit or exclude any liability for fraud.

24. Our Right to Vary these Terms and Conditions

24.1 We have the right to revise and amend these Terms from time to time.

24.2 You will be subject to the policies and Terms in force at the time that you place an Order, unless otherwise required by law, or if we notify you of the change to those policies or these Terms before we send you the Shipping Confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of your receipt of such notification).

25. Law, Jurisdiction and Language

25.1 Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) or the use of this Website will be governed by, construed, and enforced in accordance with the internal laws of the State of Michigan, United States of America, without reference to its conflict of laws principles.

25.2 You submit to the jurisdiction of courts of competent jurisdiction in Kent County, Michigan with respect to any claim or controversy arising out of or relating to your relationship with us or the breach of non-performance of any provision a Contract and further covenant and agree that such courts will be the exclusive jurisdiction for the adjudication of any such dispute.

25.3 We retain the right to bring proceedings against you for breach of these provisions in the jurisdiction of your residence or any other tribunal of competent jurisdiction.

25.4 Any contracts for the purchase of Products through our Website and all communications between us will be in the English language.

18 AMBER WOOD

DEFEND
YOURSELF

DEEP
DOWN
CLEAN

CORPORATE

Customer Service

Payment & Shipping

Contact Us